Quality statement
OBJECTIVE OF THE COMPANY
Our Business is the construction of aluminium covers, protecting stored solid or liquid products as well as the environment of these deposits. Our Products are made of materials with a very long durability and have low operational costs. Based on this we want to work profitably and with satisfied repeat buying Customers. For us this is a confirmation that the method of our approach is sound.
CORE COMPETENCE AND STRENGTH
In over 30 years market presence we have been succeeded in developing a product standard, that satisfies our customer's needs and requirements. This standard allows us, to work efficiently and cost effectively. We possess a detailed knowledge of lightweight construction on the one hand and on the other we understand the different requirements of our customers in various businesses and at different sites as to the value chain. This enables us, to identify different customer needs and react flexibly thereto. It is finally the reliability of our process sequences, that ensure that also new and once-only product solutions are in accordance with our standards and adjust to the general philosophy of our company. We therefore only offer solutions, which satisfy our customers in the long-term and do not go for the short-term profit.
CUSTOMERS
We serve customers from various industries that need light and reliable product
and tank covers.
We know that the needs and requirements of our customers can be very
different, because of legal requirements or financial scope.
The positioning within the value chain also necessitates different requirements.
We therefore distinguish between customers, which use our products
themselves, which operate for us as sales agents and persue their own
interests, as well as for international operating (Tank-) construction companies,
which transact big projects and are pressed for time and costs.
Under this distinction our scope of supply varies from turnkey contractor
activities to delivery of material and erection through to OEM products.
We optimise both, the characteristics of the product and the vertical integration
in a way, which best suits the respective purpose. Therewith we ensure a high
customer satisfaction for all applications.
We detect customer satisfaction as degree of performance relating to the
respective purpose.
RELATIONSHIP MANAGEMENT
-CUSTOMER RELATIONSHIP
The intention is to understand, interpret and realise the requirements of our customers thereby creating and earning their long-term satisfaction. Finally this means adjusting the company's activity and organization in accordance with the customer's structure (e.g. direct sale, agent, OEM). Our Customer Relationship Management lies in the hands of the project manager and has no explicit rules or guidelines. The evaluation of the customer's satisfaction mirrors the success of this procedure. Changes in the requirements are implemented within the organization or in the continuous improvement process. The project team is responsible for the care of these relationships
- PARTNER RELATIONSHIP
The intention of this process is to honour, to improve and to motivate our partners (agents, representatives) as an important channel of distribution. They are in the broadest sense also our customers. The relationship is however affected by a high degree of directness and confidence that allows us to offer our customers an ideal product and respectively an ideal service. Hereby the various interests of VACONO and the sales partner have to be considered. Only then can a long-term and successful cooperation be founded. A special challenge on which we have to work in the long term is the development of international major projects in which the sales partner can't be established efficiently. The project team is responsible for the care of these relationships
-SUPPLIER RELATIONSHIP
The intention of this process is the constitution of long-term relationships with our suppliers. We aim for a trustful cooperation, in which we work together flexibly and efficiently. It is not our intention to change the suppliers in the short-term. The single actions result from the operative cooperation and are not planned separately. The purchase department is responsible for cultivating these relationships.
ORGANISATION
We customise our Organisation. If the demand of our customer should change, we will optimise our Organisation timely and accordingly.
EMPLOYEES
Our Employees are our most valued property. They are bound to our procedures irrespective of their function or position. We deploy our employees there where they have their strengths. We only need to know where their weaknesses lie, to avoid deploying them where they cannot work effectively. We want to be an Organisation, on whose work, reputation and performance our employees can be proud of. Job satisfaction shall result in good and motivated employees, which enables us to fulfil our task in the long term. We expect from our employees, that they are geared to the hierarchy "Customer-Company-Employee". We demand integrity, honesty, professional and goal-oriented work. Our rules of conduct are binding to all employees. We accept neither internally nor externally, arrogance or airs and graces, even if they are based on personal effort. We ensure our capability, expertise, quality and market position through planned basic and advanced training. We want our employees to reach self-fulfilment in contributing to the realisation of our mission. We organise ourselves in a contemporary manner, in which each colleague can find a reasonable balance between work and leisure time
ATTITUDE TO COMPETITION
We claim for ourselves, that we are the best at listening to our customers and through this realise solutions, which correspondent optimally not only with their request but also with their needs. We distinguish from our competitors through our achievement which results from well-engineered standard and qualitative assured flexibility. We know the difficulties that result from such a claim against the background of apparently similar services and products from others. Therefore we do all that is necessary to anchor our speciality with our customers and partners through our marketing and communication efforts. Whoever needs to save his liquid or solid stored products from environmental effects or the environment from the stored products knows that VACONO Aluminium Covers is the proper contact. We claim for ourselves, that we are the best at listening to our customers and through this realise solutions, which correspondent optimally not only with their request but also with their needs. We distinguish from our competitors through our achievement which results from well-engineered standard and qualitative assured flexibility. We know the difficulties that result from such a claim against the background of apparently similar services and products from others. Therefore we do all that is necessary to anchor our speciality with our customers and partners through our marketing and communication efforts. Whoever needs to save his liquid or solid stored products from environmental effects or the environment from the stored products knows that VACONO Aluminium Covers is the proper contact.